Why Vagrancy Is An Expensive Problem for You Safe and secure rank among the top guest expectations for your hotel. Guests are shelling out good money so they can conduct business or enjoy time away from home. They don’t want to be harangued by panhandlers, accosted by muggers, solicited by drug dealers, or burgled in […]Read More How to Discourage Vagrancy at Your Hotel
Have you ever dated the wrong person? You likely dated that person longer than either of you wished. What if you had set that person free after the first five dates? You probably knew it wasn’t going to work out after the first date. Wouldn’t it have saved you money, heartache, and time? Exactly. That’s […]Read More Why You Should Fire Most Hospitality Employees the First Week
It’s true, you are someone’s difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service […]Read More Why You Are a Difficult Hospitality Employee
The grand prize is a Bahamas trip for two. You feel lucky today. You read the fine print – “Must Be Present to Win.” Knowing you won’t be present, your delight turns to disappointment. How many opportunities have you missed because you just are not present? How much life have you missed? You ride the […]Read More You Must Be Present to Win
You can tell you are in the presence of an exceptional listener when they seem to know what you are thinking and feeling. It’s as if they are one part telepath and one part empath – simultaneously reading your mind and sensing your feelings. And the best part is that you don’t feel violated about […]Read More Why Didn’t You Hear What I Was Thinking?
Hospitality employee turnover rates are off the charts. The productivity needle hasn’t moved in decades either. Are you tired of spending vast amounts of time and money hiring and training employees only to lose them within a short few months? Do you spend tremendous resources on employee engagement and they still leave? Face it, there is […]Read More How to Find Superstar Hospitality Employees in 3 Minutes